The MSP Service Scorecard

In today’s IT Nation Connect session, I walked through the 9 metrics every service manager should be tracking — and what to do when the numbers are off. This kit is everything you need to get started: the guide, the slide deck, and a tracker ready to fill in with your team.

PDF Guide

Service Manager Scorecard Kit

All 9 metrics, target benchmarks, and a blank worksheet for your team.

PowerPoint Deck

Session Slide Deck

The full presentation. Share it with your team or use it to run your own scorecard kickoff.

Excel Tracker

Scorecard Tracker

Track all 9 metrics with named owners and a weekly review cadence built in.

Get the Free Kit

Enter your name and email and I’ll send you all three files.